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Refund Policy

Refund Policy

Last Update: September 2024


Products

All purchases are final and non-refundable. We do not offer prorated charges or process partial refunds. Once you have purchased access to any of our products, no refunds will be issued.

If you have signed up using one of our payment plans, all remaining installment payments must be paid in full, and any past payments are non-refundable.


Subscriptions & Payment Plans

We do not offer refunds for any of our subscriptions or payment plans.


What is a subscription?

A subscription is a recurring billing plan that remains active until you cancel your membership. Payments continue for as long as you remain a member.

You can cancel your subscription at any time (see instructions below). If you enrolled in a free trial and wish to discontinue before being billed, you must contact us within the trial period. We do not offer refunds for any past monthly recurring payments. Please ensure your cancellation request is made before the next billing period.


What is a payment plan or installment plan?

A payment plan is an agreement to pay a fixed amount each month. When purchasing a product or service using a payment plan, you agree to pay all installment payments in full. These installments are non-refundable and cannot be canceled. While you can cancel a subscription before the next billing cycle, installment plans must be paid in full.

If you'd like to pay off the outstanding balance with a single payment, please contact us at support@jazzguitarlessons.net. Upon receiving the balance, we will cancel any future installment payments.


How to Cancel Your Subscription:

To cancel your subscription, send an email to support@jazzguitarlessons.net with the subject line:
Cancel Subscription for [insert your email here]

The cancellation request will be processed within 5 business days of receiving your email.

Failure to provide proof of communication for a cancellation request will be considered as evidence in the event of a dispute. We do not issue chargebacks for uncommunicated cancellations, and we reserve the right to provide proof of non-communication in such disputes. We have a proven track record of winning 100% of chargeback disputes.


Services

We do not offer refunds for any services, including but not limited to private lessons, group lessons, paid webinars, or consultations.


UNLOCKABLES

All UNLOCKABLES (courses, sessions, and additional content) are non-refundable once accessed. These are progressively unlocked based on Skool levels, the number of days since enrollment, or video submissions (see Terms of Use for details). There are no refunds for unlockable content under any circumstances.


Contact Us

If you have any questions about our refund or subscription policy, feel free to contact us at support@jazzguitarlessons.net.